Refund Policy

Last updated: June 13, 2026

Your satisfaction with our service matters. This policy explains the terms and procedures for refunds on paid subscriptions and purchases.

1. 14-Day Guarantee

We offer a full 14-day money-back guarantee from the date of your first payment for any paid subscription. If you are not satisfied with the service for any reason, you can request a full refund without needing to provide any justification.

2. What the Guarantee Covers

• New monthly and annual subscriptions (first payment only).
• One-time purchases within 14 days of the purchase date.

3. What the Guarantee Does Not Cover

• Renewals of monthly or annual subscriptions (considered continuation of the subscription).
• Requests submitted after 14 days from the payment date.
• Accounts suspended due to violation of Terms of Service.
• Any additional fees for consulting or custom services (if any).

4. How to Request a Refund

1. Send an email to moe.eryani2424@gmail.com with the subject: "Refund Request".
2. In the email, include:
   • Your full name and the email address registered to your account.
   • The payment date and transaction number (if available).
   • The reason for your refund request (optional, but helps us improve).
3. We will respond within 48 business hours to confirm receipt of your request.

5. Refund Processing Time

Once your refund request is approved, it is processed within 5-10 business days via the original payment method. Banks or credit card companies may take an additional 3-7 days for the amount to appear in your account.

6. Effect of Refund on Your Account

When a refund is approved, your account is downgraded to the Free plan immediately. You will lose access to paid features, but your CV and content remain saved in your account.

7. Special Cases

In cases of genuine technical issues that prevented you from using the service, you may request a refund even after the 14-day period. Please contact us with details of the issue and we will review each case individually.

8. Disputes

If you are not satisfied with the refund decision, you can contact us again to review the request. We strive to resolve all disputes amicably and fairly.